FAQ
1. What is your MOQ?
Usually our MOQ is 5, 000pcs. But we accept lower quantity for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service.
2. Can I get samples?
Sure. We usually provide existing sample for free. But a little sample charge
for custom designs. Sample charge is refundable when order is up to certain
quantity. We usually send samples by FEDEX, UPS, TNT or DHL. If you have
carrier account, it will be fine to ship with your account, if not, you can pay
the freight charge to our paypal, we will ship with our account.
3. How long is the sample lead time?
For existing samples, it takes 1-2 days. They are free. If you want your own
designs, it takes 4-6 days, subject to your designs whether they need new molds
or new printing screen, etc. Anyway, we will response fast to your request.
4. How long is the production lead time?
It takes 10-15 days for MOQ. We have large production capacity, which can
ensure fast delivery time even for large quantity.
5. How much is the freight charge?
To save cost for you and in order that you can get goods earlier, we suggest to
deliver by express for small quantity, For large quantity, we suggest to
deliver by sea. Trade terms can be FOB Shanghai/Ningbo or CIF your port.
6. What format of the file do you need if I want my
own design?
We have our own designer. So you can provide JPG, AI, cdr or PDF, etc. We will
draw artwork for mold or printing screen for your final confirmation based on
technique.
7. How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the
pantone color code you need. We will match the colors. Or we will recommend
some popular colors to you.
8. Which kinds of certificate would you have?
CE, ROHS, SGS, REACH. All watches is lead, cadmium & nickel free which can
meet European & USA standard.